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Client Relations Executive

Your main task is to guide clients every step of the way and make sure they have a pleasant experience with SweetEscape. You will represent the brand throughout your interactions with clients, online and offline. You are excited at moving a mile a minute and are comfortable in an “all hands-on deck” environment. The clients' happiness and satisfaction is your number one priority.

Responsibilities
  • Connecting with SweetEscape clients, guiding them every step of the way in the booking process, assisting them after the phtoto session is completed.
  • Reaching out to clients after their session is done to request feedback and follow through should additional steps are needed.
  • Coming up with ideas to make clients happy, and loyal to SweetEscape.
  • Work closely with other departments to ensure a seamless experience for the clients.
  • Be the sole point of contact for clients while at the same time representing the brand in every interaction you have with clients.
  • You love to be challenged every day and are pumped to be part of a startup that will become a global billion-dollar company.
Requirements
  • Placement: Jogja / [Jogja-based]
  • You have a high EQ and are passionate and caring towards clients.
  • Excellent English communication skills, both written and in person.
  • Take initiative and ownership of your role end to end, while being able to work independently. Need little oversight and prioritize and fulfill your tasks completely on your own.
  • Superior organizational skills, integrity and great follow-through on tasks.
  • Comfortable working under pressure in a geographically distributed and cross-functional environment.
  • You love to be challenged every day and are pumped to be part of a startup that will become a global billion-dollar company.
Applications
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