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Frequently Asked Questions
01
How can we book a package from SweetEscape?Accordion
To book a session, go to “Book Now”, choose your destination and your selected session time. Upon receiving payment, we will send you an email confirmation.

If the city stated “Request Session” on our page or you cannot find the city you want on the list, please kindly contact our client relations team.

You will also need to have a confirmed date and time first before do the booking so we can find an available photographer for your schedule. In case of emergency you need to reschedule your session, please refer to our reschedule policy Free Reschedule Policy here.
02
How long is a session and how much does it cost?Accordion
Our sessions are either one or two hours each depending on the city, and you can book as many sessions as you need. To check our price, please click on the "Book Now" button.
03
How long in advance should I book the shoot?Accordion
We suggest you to book at least two weeks in advance to ensure that you get your preferred time. However, as much as we try to accommodate last minute bookings, we would appreciate if you can book at least two days in advance.
04
Can I choose the photographers I want?Accordion
We assign our previously curated photographers based on availability, so unfortunately, choosing a particular photographer is not an option. But rest assured, all our photographers have been carefully selected. We promise you that they’re friendly and reliable and they will deliver great results!
05
What if it rains on the day of the shoot?Accordion
Please do check weather forecast 4-5 days before your photoshoot date. In case the weather doesn’t permit you to continue the shoot, please refer to our reschedule policy. Free Reschedule Policy here.
06
What’s a good place to take pictures?Accordion
Our photographers can suggest to you the best spots in the city. They’re local, so they’ll know the way! If you already have some ideas in mind, please let us know.
07
What should I wear?Accordion
Basically, you can wear anything you’re comfortable in and we believe that you’ll look great. Please consider the weather condition in the cities to which you’re travelling, and that we do not provide makeup or hairdo.
08
How many people can join in the photo session?Accordion
Wish we can say “As much as you want!”. However, we’re afraid if there are too much people the result won’t be at maximum. Our suggestion is 7 people max for 1 hour session and 15 people max for the 2 hour session.
09
How will I contact the photographer?Accordion
The only platform to communicate with your assigned photographer is through our mobile application. We do not give any personal contact with our photographers due to safety and privacy of both sides.
10
How will I meet my photographer?Accordion
You can discuss regarding the photo location with your photographer only on our mobile application chat. You will meet the photographer right at the photo location that you and your photographer had discussed. The time will start to count at your initial photoshoot time.
11
What if I’m running late?Accordion
The photoshoot will run only on the time that clients booked (1 hour or 2 hours). If come late, the time will be deducted from the session. If your session time runs more than your initial, there will be additional fee applied. For the additional charge, please contact our client relations team on mobile app.
12
When will my pictures be ready?Accordion
Your photos will be ready to be downloaded in 48 hours after your photo session. When they’re ready, you will receive an email, then you can login into your SweetEscape account and view your pictures in the online gallery.
13
How many pictures can I download?Accordion
You can download up to 40 photos (for 2 hour session) or 20 photos (for 1 hour session).

If you want to download more than your initial quota, you can purchase them. Here are the prices: $10/each, $50/25 photos, $100 for all photos (1 hour) and $200 for all photos (2 hours).
14
How will the photos be edited?Accordion
The photos that will be ready to be downloaded will be lightly edited with color adjustments. We do not photoshop images to make people look slimmer, thinner, or remove objects. We edit to bring out the beauty of the photoshoot.
15
What size are the photos?Accordion
In the online gallery, you can download high-resolution photos size 3-5MB (3300 by 2200 px) large enough to be printed in a 60x90 cm canvas. Higher resolution photos should be downloaded through website using laptop/pc.
16
What format will the photos be in?Accordion
The downloadable photos will be in JPEG. We apologize in advance for we are unable to give out raw or unedited files.
17
Will my pictures be shared?Accordion
We love to feature our clients photos and our photographers’ works on our blog or social media channels. However if you prefer to keep it private, you can set your photo status up once your photos are uploaded or you can let our client relations team know.